RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
[Exchange]
.To be eligible for exchange, your item must be unworn, unwashed and in the same condition that you received it. It must also be in the original packaging (if any).
.You may only exchange for items of same value or above.
.To initiate your exchange, we require a receipt or proof of purchase and info on the item you wish to exchange. Please firstly get in touch with us.
Email: dcclothingofficial@gmail.com
Whatsapp: +6017 653 3993
.You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
.Send your item to:
No.10, 1st Floor, Jln Mega 1, Pusat Perdagangan Mega, Jln Sakeh, 84000 Muar, Johor.
[Refunds]
.Refunds will only be granted for damaged or defective goods and an exchange is not possible.
.Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
.Approved refunds will be processed via the original payment method used during purchase. This ensures proper tracking of fund movements and compliance with payment processing requirements.
.Refund processing may take 7–14 business days depending on your payment provider or bank.
.Processing refunds through other methods may result in payment disputes where customers claim that the refund was not received, and the merchant may be held liable for such disputes.
[Sales Items]
Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be refunded.